Branded merchandise questions, answered.
Sixteen questions we’re asked most, grouped by where you are: choosing products, getting the artwork right, ordering, costs, and running an ongoing program. Can’t find it? Just ask us.
Choosing products
Start here if you’re not sure what you want yet.
What services do you offer?
VMS is a promotional marketing firm offering branded merchandise, custom branded apparel, custom promotional products, online company stores and tradeshow giveaways.
Popular items include pens, custom water bottles and other drinkware, custom t-shirts and other custom branded apparel like jackets and polo shirts, tradeshow giveaways and branded tech products.
Do you have a catalog?
We maintain access to thousands of products, but we’d rather curate a selection for you than send you browsing. You can see some of our options in the online catalog, or tell us the audience and occasion and we’ll bring back a short list.
Do you have access to famous retail and high-end brands?
Yes. We offer access to name brands with worldwide sourcing capabilities. Ask us for the one you have in mind. We have access to many more than are shown on the site.
What if I don't see the product I'm looking for?
VMS has access to hundreds of thousands of promotional products with worldwide sourcing capabilities. We can locate items not shown online and create custom products.
Why should I work with VMS?
We will be your branded merchandise partner every step of the way. You work with a dedicated VMS team member from start to finish, and we handle the sourcing, the proofs and the follow up so you don’t have to.
Artwork, design & proofs
Getting your logo onto the product, correctly.
Can you assist me with my design?
Yes. Our in-house graphics team can create your design or logo and bring your idea to life. Some additional creative fees may apply.
What kind of artwork do I need?
Ideally we need vector art, typically an EPS or .AI file, but send us what you have and we’ll see what we can work with.
Do you keep my art on file?
Yes. We keep your artwork on file to make reordering and using your logo on future products as easy as possible.
Can I specify a PMS color for my imprint?
Yes. In some cases exact PMS matching may incur an extra charge or isn’t possible on a particular material, but we’ll get as close as we possibly can.
Will I see a proof before production?
Yes. Unless it is an exact reorder, you always see a proof of your logo before we proceed.
Ordering, quantities & changes
What happens once you say go.
What happens when I place my order?
You receive a confirmation email with your order number. Your dedicated Account Executive reviews the order details and confirms dates, we examine your artwork and build the logo template for each item, and you approve an electronic proof. Nothing goes into production until you approve it.
Can I order quantities outside stated minimums?
While all products offer different minimums, less than minimum is available on a product by product basis. Large orders may also receive discounts.
Can I cancel or change my order?
You can cancel any time before the order goes into production; restocking fees may apply. Once items are decorated with your logo, cancellations can’t be accepted. Contact your Account Executive right away for any change.
Costs & tax
The charges people ask about most.
What are set-up charges?
A set up charge is the fee to create the screen, die or other tooling needed to imprint your logo. Amounts vary by product and imprint method, and it is separate from any art charges.
Do you charge sales tax?
Customers in Maryland are required to remit use taxes. If your organization is exempt, supply your resale certificate to your Account Executive.
Company stores & programs
For ongoing merchandise, not a one-off order.
Do you offer company swag stores?
Yes. Our company store solution is turnkey, flexible and cost effective. Choose stocked inventory or on demand items, employee paid checkout or company funded orders, allowances and approval controls.
Ask us. That's what we're here for.
Tell us the audience, the occasion and roughly when you need it. Your VMS contact takes it from there.