FAQ
Frequently Asked Questions
What services do you offer?
VMS is a promotional marketing firm offering:
- Branded merchandise
- Custom branded apparel
- Custom promotional products
- Online company stores
- Tradeshow giveaways
Popular items include pens, custom water bottles and other drinkware, custom t-shirts and other custom branded apparel like jackets, polo shirts and more, tradeshow giveaways and branded tech products.
We’ll curate a custom selection of items for your exclusive review – saving you time combing websites and catalogs yourself.
Do you have a catalog?
VMS has access to thousands of products and apparel items, so we’d rather do the researching for you! Let us know what you’re looking for and we’ll curate a custom group of items for your exclusive review. If you’d like to have a quick look at just some of our options, see our online catalog here.
Why should I work with VMS?
We will be your branded merchandise partner every step of the way – learn more about us here.
Can you assist me with my design?
Yes, our in-house graphics team can create your design or logo and bring your idea to life. Some additional creative fees may apply.
Do you have access to famous retail and high-end brands?
Yes, we do! See some of our name brands here, and we have access to many more. Please let us know what you’re looking for.
Do you offer company swag stores?
Yes, our company store solution is turnkey, flexible and cost-effective. And our team maintains everything, so you don’t have to. Contact us for a demo!
What happens when I place my order?
Once you place your promotional products or branded apparel order, you’ll immediately receive an e-mail confirmation with your order number. You’ll receive an email from your dedicated VMS Account Executive who will be taking care of your order soon afterwards. He/She will fully review your order, confirm dates, and review your artwork.
Once all the details are worked out, we will begin the process of setting your logo template, and the next thing you’ll receive is an electronic proof. From there, you’ll have the opportunity to approve it or make suggestions for changes and improvements. Once you’ve approved the artwork, your order moves into production. Nothing goes into production without your approval!
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Restocking fees may apply. Once items have been decorated with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your VMS Account Executive as soon as possible and they’ll be happy to assist you.
What are set-up charges?
A set-up is a fee charged to create the screen, die or other necessary items to imprint your logo. These are not art charges. Each item has different imprint areas and methods of imprint, therefore, has a unique setup charge.
Will I see a proof before my order goes into production?
Yes. Unless it is an exact reorder, you always see a proof of your logo before we proceed.
Do you charge sales tax?
Customers in the state of MD will be required to remit use taxes. If your organization is exempt, please supply your VMS Account Executive with your resale certificate.
Can I order in quantities smaller or larger than those shown?
While all products offer different minimums, less than minimum is available on a product by product basis. The absolute minimum varies by product. Large quantity orders may qualify for deeper discounts. Please contact your VMS Account Executive for more information about your order.
What if I don’t see the product I’m looking for?
VMS has access to hundreds of thousands of promotional products with worldwide sourcing capabilities. If you don’t see it online, don’t worry! We can find whatever you need. We can also help create a custom product for your promotion. Call your VMS Account Executive or contact us today!
What kind of artwork can I upload?
If you have them, we prefer high-resolution JPEG, PDF, EPS, or AI images. However, we will take whatever you’ve got–we’ve seen pretty much everything! NOTE: You only need to upload your image file once per order–i.e. it doesn’t need to be uploaded with each style and/or color you are purchasing.
Please send instructions for any additional information for your artwork. If you are submitting a layout, please also send each of the images from the layout as individual files. VMS will work to optimize your brand message on your selected products. This sometimes may result in image or imprint adjustment.
Do you keep my art on file?
Yes. We keep your artwork on file to make reordering and using your logo on future products as easy as possible.
Can I specify a PMS color for my imprint?
Yes. In some cases, exact PMS matching may incur an extra charge or isn’t possible, but we’ll get as close as we possibly can. Your VMS Account Executive will help you with this. You can always include a message about this in the ‘Comments’ section of the ordering process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order).
Trademark Policy
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
Use of Trademarks on Our Site:
VMS assumes no responsibility in trademark or copyright disputes. Catalog or web site examples showing logos, designs, insignias and any or all trademarks, placed on products shown are to serve only as examples of imprinting techniques. They are not presented for resale, nor are they to be construed as product or brand name endorsements by, or for, the trademark owner(s). All trademarks are the property of their respective owner.