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What Happens When I Place my Order

Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. You’ll receive an email from your dedicated VMS Account Executive who will be taking care of your order soon afterwards. He/She will fully review your order, confirm dates, and review your artwork.

Once all of the details are worked out, we will begin the process of setting your logo template, and the next thing you’ll receive is an electronic proof. From there, you’ll have the opportunity to approve it, or make suggestions for changes and improvements. Once you’ve approved the artwork, your order moves into production. Nothing goes into production without your approval!

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Restocking fees may apply. Once items have been decorated with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your VMS Account Executive as soon as possible and they’ll be happy to assist you.

What are set-up charges?

A set-up is a fee charged to create the screen, die or other necessary items to imprint your logo. These are not art charges. Each item has different imprint areas and methods of imprint, therefore, has a unique setup charge

Will I see a proof before my order goes into production?

Yes. Unless it is an exact reorder, you always see a proof of your logo before we proceed.

Do you charge sales tax?

Customers in the state of MD will be required to remit use taxes. If your organization is exempt, please supply your VMS Account Executive with your resale certificate.

Can I order in quantities smaller or larger than those shown?

While all products offer different minimums, less than minimum is available on a product by product basis. The absolute minimum varies by product. Large quantity orders may qualify for deeper discounts. Please contact your VMS Account Executive for more information about your order.

What if I don’t see the product I’m looking for?

VMS has access to hundreds of thousands of promotional products with worldwide sourcing capabilities. If you don’t see it online, don’t worry we can find whatever you need. We can also help create a custom product for your promotion. Call your VMS Account Executive or contact us today!

What kind of artwork can I upload?

If you have them, we prefer high-resolution JPEG, PDF, EPS, or AI images. However, we will take whatever you’ve got–we’ve seen pretty much everything! NOTE: You only need to upload your image file once per order–i.e. it doesn’t need to be uploaded with each style and/or color you are purchasing

Please send instructions for any additional information for your artwork. If you are submitting a layout, please also send each of the images from the layout as individual files. VMS will work to optimize your brand message on your selected products. This sometimes may result in image or imprint adjustment.

Do you keep my art on file?

Yes. We keep your artwork on file to make reordering and using your logo on future products as easy as possible.

Can I specify a PMS color for my imprint?

Yes. In some cases, exact PMS matching may incur an extra charge or isn’t possible, but we’ll get as close as we possibly can. Your VMS Account Executive will help you with this. You can always include a message about this in the ‘Comments’ section of the ordering process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order).

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